FAQs

  • Can I use UtahSkis.com online deals at Ski-N-See stores?

    No. Our online deals are for online orders, price and products only.

  • What is the return policy?

    We offer a *30-Day Money Back Guarantee, If for any reason you are not completely satisfied with your purchase. Any unopened/unused merchandise must be postmarked within 30 days of the date the package is delivered to receive a full refund for the cost of the item(s). After the 30 days you may return your item with a 15% restocking fee. No returns will be accepted 60 days after purchase date. All items must be returned in their original condition, including the manufacturer's packaging and tags (Including price tags). Customers are responsible for return shipping costs and insurance, except in the event of our error.

    *Please be aware that we will not accept returns on mounted skis.

    **We reserve the right to charge a re-stocking fee or refuse a return if any of the above conditions are not met.

    HOW TO RETURN YOUR ORDER

    1.Call our toll free number 1-855-BUY-SKIS (1-855-289-7547prostaff@utahskis.com to receive a Qualified RMA#

    2.Send your packaged item to

    The Prostaff Ski 'N See

    2322 South Presidents Dr. West Valley City, Utah 84120 STE A

    EXCHANGE PROCEDURE

    To expedite your exchange, we request that you order the new item you want to exchange on UTAHSKIS.com. This will ensure the item does not go out of stock. Upon receipt of your original returned order, we will credit your account.

  • What is the Lowest Price Guarantee?

    If within 30 days of the date you purchase a product from a Shopping Guarantee merchant, you see the exact same product advertised on the same merchant's website at a lower published retail price, we will refund you the difference. It's that simple! Please check the eligibility rules and conditions below before making a claim.

    Note: Items purchased through a bundling arrangement, specific promotion, or coupon are not eligible for the Lowest Price Guarantee.
    To get paid for the published retail price difference, send your Shopping Guarantee number, your order confirmation email and a proof of the lower price advertised on the website, and we will send you a check for the price difference (See more details for claim process below). Some terms and conditions apply, see below.

    ELIGIBILITY

    Each time you purchase from a Shopping Guarantee merchant, you automatically receive the Lowest Price Guarantee benefits for 30 days. You must keep your guarantee number (displayed in the order confirmation page of the merchant website immediately after your purchase and on the Shopping Guarantee Certificate of Guarantee email typically sent shortly after your purchase).

    CLAIM

    You can claim a Lowest Price Guarantee benefit at any time within 30 days of your purchase, if the published retail price of the item you purchased has dropped.
    For a claim to be valid, the Shopping Guarantee must be valid and you must be a registered Shopping Guarantee user (Click here to register with buy SAFE). A claim must include the following:

    Proof of guarantee:

    Your Shopping Guarantee number and your email address used during the transaction. The Shopping Guarantee number is provided to you on the order confirmation page. You can also access a record of your guaranteed purchase when you login to your Shopping Guarantee account (you will need to register first).

    Details about the transaction:

    Website where purchase was made, date of purchase, amount, description of your purchase and item SKU (This information is typically included in the purchase confirmation email you received from the merchant).

    Proof of lower price:

    We recommend you send us a screenshot and the URL of the same item you purchased, showing the new price (We do not accept printed materials, or emails as proof of lower price). All claims must be made by sending an email to NortonShoppingPriceGuarantee@symantec.com Our staff will verify your claim within 10 working days. We reserve the right to contact you and the merchant in order to get more information.

    More Information: https://nortonshoppingguarantee.symantec.com/buyer_benefits/guarantee_terms.html

  • Why do you only ship within the United States?

    UtahSkis.com is strictly prohibited from shipping outside the United States per our dealer agreements. All orders must have a United States shipping address otherwise they will be cancelled. Free shipping is only available in the 48 continental United States.

  • Do you charge sales tax?

    For those with a Utah billing address, we do charge sales tax. Updated: 2/5/19

  • When can I expect my order?

    Orders will be processed within 72 hours of being received. Due to extreme weather conditions orders may occasionally take more than 72 hours to process; we will do our best to inform you when this happens. Express orders processed within 48 hours, will receive no refund for express shipping. FedEx does not guarantee any of their express shipments; we are not responsible if any package does not arrive within the desired time restraints. Orders received after 11:00 AM on Friday will be shipped the following Monday. FedEx Home Delivery will usually arrive in 3-5 days after shipment.

  • Can you mount my ski bindings?

    We do not mount bindings to skis before shipping them out. For a better mount, we need the ski boot present.