Our ProStaff are there to answer questions about products and orders on Monday - Friday 8am MST to 4pm MST.
You can reach out to our ProStaff team via email, phone, or live chat!
No. Our online deals are for online orders, price and products only.
We offer a *30-Day Money Back Guarantee, If for any reason you are not completely satisfied with your purchase. Any unopened/unused merchandise must be postmarked within 30 days of the date the package is delivered to receive a full refund for the cost of the item(s). After the 30 days you may return your item with a 15% restocking fee. No returns will be accepted 60 days after purchase date. All items must be returned in their original condition, including the manufacturer's packaging and tags (Including price tags). Customers are responsible for return shipping costs and insurance, except in the event of our error.
*Please be aware that we will not accept returns on mounted skis.
**We reserve the right to charge a re-stocking fee or refuse a return if any of the above conditions are not met.
1. Visit our Return Portal.
2. If you have any questions, please contact us at (1-855-289-7547) prostaff@utahskis.com
To expedite your exchange, we request that you order the new item you want to exchange on UTAHSKIS.com. This will ensure the item does not go out of stock. Upon receipt of your original returned order, we will credit your account.
REFUND TO ORIGINAL FORM OF PAYMENT
Please allow 2-4 business days to process the return once it is received. When the return has been approved, you will receive an email confirmation with the refund information. We will refund the price of the merchandise (excluding the original shipping charges that may have been applied to your order). The timeline of when you receive your refund may vary and take up to 7 business days, depending on your bank.
We now offer return protection for UtahSkis orders called Redo. You can opt in for return insurance within your cart for $3.98 to then later qualify for free unlimited returns on that order.* If you choose to not purchase Redo at the time of checkout, you can still use our Returns Portal through Redo to purchase a return label at a discounted price.
For those with a Utah billing address, we do charge sales tax. Updated: 08/06/25
All of our demo skis and snowboards have been used as part of our rental fleet in Utah.
When purchasing a demo ski or snowboard, keep in mind it may take up to 4 days before the item is shipped. This is due to our inspection and tuning process. Each demo ski and snowboard is properly tuned via our Montana Crystal Rock tuning machine for a precise tune.
The exact condition of each set of demo skis or demo snowboard may slightly vary from one to the other. We do, however, ensure through our inspection and tuning process that you will still be receiving a quality product.
All demo skis come with demo ski bindings mounted. The demo ski bindings included are adjustable to the majority of boot sizes.
Demo snowboards do not come with demo bindings.
We offer discounts and promo codes as a way to reward and support our customers. These offers are meant to be used fairly and in good faith.
Any misuse of promotional codes or discount programs may result in canceled orders, account restrictions, or refusal of future purchases. We reserve the right to take action at our discretion if we believe an account is attempting to exploit these offers.
We appreciate your understanding and your support in helping us keep these promotions available to all customers.
To maintain the integrity of our brand and that of our vendor partners, we strictly prohibit the unauthorized reselling of any products purchased from our online store.
By placing an order through our website, you agree to the following terms:
No Resale: Products purchased from our store are intended for personal use only. The resale of any product, in any form, through any platform (including online marketplaces, retail locations, or wholesale distribution) is strictly prohibited.
Right to Refuse Service: We reserve the right to refuse or cancel any order that we suspect is intended for resale or commercial distribution.
Account Restrictions: We also reserve the right to restrict, suspend, or terminate any customer account found to be violating this policy. Future purchases may be denied at our discretion.
We take this policy seriously to protect the value of our products, our vendor relationships, and the trust of our customers.
