To protect the health of our employees and to be an active participant in avoiding the spread of the COVID-19, we will hold returns for 14 days before processing.
Our customer service hours are currently 9:00 am - 3:00 pm MST Monday - Friday. Due to COVID-19 we have chosen to practice proper social distancing and have had to reduce our customer service hours to account for this and other virus related measures. If these hours are inconvenient for you, we are happy to arrange for a scheduled call if you email in to firstname.lastname@example.org.
We offer a *30-Day Money Back Guarantee, If for any reason you are not completely satisfied with your purchase. Any unopened/unused merchandise must be postmarked within 30 days of the date the package is delivered to receive a full refund for the cost of the item(s). After the 30 days you may return your item with a 15% restocking fee. No returns will be accepted 60 days after purchase date. All items must be returned in their original condition, including the manufacturer's packaging and tags (Including price tags). Customers are responsible for return shipping costs and insurance, except in the event of our error. All demo products are held to a no return policy.
*Please be aware that we will not accept returns on mounted skis.
**We reserve the right to charge a re-stocking fee or refuse a return if any of the above conditions are not met.
HOW TO RETURN YOUR ORDER
- Call our toll free number 1-855-BUY-SKIS (1-855-289-7547) email@example.com to receive a Qualified RMA#
- Send your packaged item to Prostaff, 2322 South Presidents Dr. West Valley City, Utah 84120 STE A
HOW TO EXCHANGE YOUR ORDER
To expedite your exchange, we request that you order the new item you want to exchange on UTAHSKIS.com. This will ensure the item does not go out of stock. Upon receipt of your original returned order, we will credit your account.